Store Policies

Charmed Queenz Store Policy

At Charmed Queenz, we are committed to providing beautiful, high-quality jewelry and accessories that help every woman feel confident, elegant, and empowered. We carefully inspect each order before it is packaged and shipped to ensure you receive your items in excellent condition. Your satisfaction is important to us, and we appreciate your support of our small business.

Please allow 5–7 business days for order processing and shipping. Business days do not include weekends or holidays. Once your order has been shipped, you will receive tracking information so you can monitor your package. While we work hard to meet our estimated shipping times, occasional carrier delays may occur and are outside of our control.

Due to the nature of our products and for hygiene and quality assurance purposes, all sales are final. We do not accept returns, refunds, exchanges, or cancellations once an order has been placed. We encourage customers to carefully review their order, shipping information, and product details before completing their purchase.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review your request and work to provide an appropriate resolution. Thank you for choosing Charmed Queenz—we truly appreciate your business and look forward to helping you add a touch of charm and elegance to your collection.